Payment Policy

Voco London is centred around classic style, well-chosen pieces, and easy everyday dressing. Our collections bring together seasonal styles and wardrobe staples for men and women who appreciate clothing that feels considered and easy to wear.

We believe getting dressed should feel simple. That’s why we focus on a selection of clothing designed to work naturally with your existing wardrobe, whatever the season or occasion.

At Voco London, our collection is shaped by current styles and everyday outfit inspiration. Each product includes clear, straightforward information to help you make an informed choice before placing your order.

Contact Information

Website Name: vocolondon.com

Business Name: Neravo

Business Address: Hoog Dalemseweg 99, 4208CA Gorinchem

Email: support@vocolondon.com

Phone Number: +44 7848477158

Dutch Chamber of Commerce (KvK) Number: 42137681

Dutch VAT Number: NL005526519B92

Customer Service Hours:

 Monday - Friday: 9:00 AM - 5:00 PM (GMT+00:00)

We aim to respond to all enquiries within 1-2 business days.

At Voco London, we focus on clothing selected for everyday wear and the changing seasons. Our collection brings together classic wardrobe staples and seasonal styles, making it easy to find pieces for different occasions.

Thank you for shopping with Voco London.

Last updated: September 6, 2026

These Billing Terms & Conditions explain how payments, billing, and transactions are handled on vocolondon.com. By placing an order on our website, you agree to these terms.

Accepted Payment Methods

At Voco London, we provide secure and convenient payment options to ensure a smooth checkout experience. We currently accept:

  • Credit & Debit Cards (Visa, Mastercard)
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed in Pounds Sterling (£).

Payment Processing

  • Payment must be completed at the time of purchase
  • Orders will only be processed and shipped once full payment has been received
  • If a payment is declined or fails, the order will not be confirmed

Pricing & Currency

All prices displayed on vocolondon.com are shown in Pounds Sterling (£).

  • Prices may change without prior notice
  • Any applicable taxes or shipping charges will be clearly shown at checkout before payment is completed
  • Shipping costs (if applicable) are displayed during checkout

Secure Payment Handling

vocolondon.com uses SSL encryption and trusted payment gateways to keep all transactions secure.

  • We do not store credit card numbers or sensitive payment information
  • All payment data is handled directly by certified third-party payment providers

Refunds & Chargebacks

Refunds are issued in accordance with our Refund and Return Policy.

Chargebacks initiated without first contacting us may be disputed.

If you experience any billing or payment issues, please contact us at: support@vocolondon.com

We will do our best to resolve the issue quickly.

Fraud Prevention

vocolondon.com reserves the right to cancel or place on hold any order suspected of fraud or unauthorised activity.

For certain transactions, especially high-value or flagged orders, additional verification may be required before processing.

Contact Information

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00). We aim to respond to all enquiries within 1–2 business days.

Contact information

Website Name: vocolondon.com

Business Name: Neravo

Business Address: Hoog Dalemseweg 99, 4208CA Gorinchem

Email: support@vocolondon.com

Phone Number: +44 7848477158

Dutch Chamber of Commerce (KvK) Number: 42137681

Dutch VAT Number: NL005526519B92

Customer service

Customer Service Hours: Monday - Friday: 9:00 AM - 5:00 PM (GMT+00:00)

We aim to respond to all enquiries within 1-2 business days.
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